Effective Date: April 4th, 2025
Kul Services Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website http://servicekul.com (the “Site”), use our services, or communicate with us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
- Information We Collect
We may collect personal information from you in a variety of ways, including:
Personally Identifiable Information (PII):
Contact Data: Such as your first and last name, mailing address (for service and billing), email address, and phone number. This is collected when you request a quote, schedule a service, fill out a contact form, or communicate with us directly.
Service Data: Information about your property, existing HVAC system, service history, and specific service needs.
Financial Data: Payment card details (card number, expiration date, security code) or bank account information for processing payments for our services. Please note: We typically use third-party payment processors, and we do not store full credit card numbers on our servers.
Communication Data: Records of your communications with us, including emails, phone call details (if applicable and disclosed), and chat messages.
Non-Personally Identifiable Information (Non-PII) / Usage Data:
Website Usage Data: Information about how you access and use our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
Device Information: Information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, and unique device identifiers.
- How We Collect Information
We collect information:
Directly from you: When you provide it to us by filling out forms on our Site, contacting us by phone (1-800-811-4948), email (info@servicekul.com), or in person.
Automatically when you use our Site: Through cookies, web beacons, and other tracking technologies (see “Cookies and Tracking Technologies” section below).
From third parties: Such as lead generation services or publicly available sources, if applicable and in compliance with relevant laws.
- How We Use Your Information
We use the information we collect for various purposes, including:
To provide, operate, and maintain our services (HVAC sales, installation, maintenance, and repair).
To process your requests, including service appointments, quotes, and inquiries.
To process payments for services rendered.
To communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and administrative messages.
To send you marketing and promotional communications (with your consent, where required by law), such as newsletters, special offers, or information about new products or services. You may opt-out of receiving these communications at any time.
To improve our Site, services, marketing, and customer relationships.
To personalize your experience on our Site.
To comply with legal obligations and enforce our terms and conditions.
For internal record keeping and administrative purposes.
- Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or government request.
Protect and defend the rights or property of Kul Services Inc.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users of the Site or the public.
Protect against legal liability.
With Business Partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions.
In Case of Business Transfer: If Kul Services Inc. is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
- Cookies and Tracking Technologies
Our Site may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities.
Cookies: Small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies to understand site usage, improve content and offerings, and ensure site functionality.
Web Beacons: Small electronic files (also known as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
You can control cookies through your browser settings. However, if you disable cookies, some features of our Site may not function properly.
- Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
- Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax, accounting, or other legal requirements).
- Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Access: The right to request access to the personal information we hold about you.
Correction: The right to request correction of inaccurate personal information.
Deletion: The right to request deletion of your personal information, subject to certain exceptions.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You may still receive non-promotional communications, such as those about your account or our ongoing business relations.
To exercise these rights, please contact us using the contact information provided below.
- Children’s Privacy
Our services and Site are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete such information.
- Third-Party Links
Our Site may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Kul Services Inc.
13475 Atlantic Blvd Unit 8 – SUITE 739
Jacksonville, FL 32225
Phone: 1(800)-811-4948
Email: info@servicekul.com
Website: http://servicekul.com